The Care Quality Commission (CQC) has rated a Midlands specialist health charity’s nursing home as ‘Good’, with several aspects of its services deemed as ‘Outstanding’.

Castel Froma Neuro Care, based in Leamington Spa, treats NHS patients with complex neurological illnesses like Multiple Sclerosis or Parkinson’s disease, and those who have suffered trauma in accidents.

The latest inspection of Castel Froma’s Lillington House nursing home, registered to provide care for up to 31 people at 93 Lillington Road, noted that staff were “attentive” and “diligent”, ensuring people were “comfortable and at ease”.

The CQC’s summary report said that “people described feeling safe” at the facility, and that “positive and meaningful interactions with staff” were witnessed.

The CQC added that: “External healthcare professionals were very positive about the service and described effective information sharing to ensure people received the right support to manage their conditions and support their rehabilitation.”

Marie Bawden, chief executive at Castel Froma, said: “We are proud to announce that Lillington House has once again achieved a ‘Good’ rating in the latest CQC inspection.

“This positive result is down to the consistent hard work of everyone who works at the nursing home, whose determination to deliver the best results for the people they car for has shone through.”

Elizabeth Jackson, the charity’s deputy chief executive, added: “We are particularly pleased to see that several elements of our care were seen to be ‘Outstanding’, and we will now work to maintain this level and to further improve our services.”

As well the overall ‘Good’ rating, the CQC scored Lillington House’s services as ‘Outstanding’ in the following four areas:

  • Delivering evidence-based care and treatment. The CQC’s report said: “The provider always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They used evidence-based approaches to support the delivery of high-quality care and achieve positive outcomes.”
  • Monitoring and improving outcomes. The report said: “The provider monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent and fully met clinical expectations and the expectations of people themselves.”
  • Care provision, Integration and continuity. The report said: “The provider always understood the diverse health and care needs of people so that care was joined-up, flexible and supported choice and continuity. Exceptional continuity was underpinned by the way staff worked together and with other organisations.”
  • Equity in experiences and outcomes. The report said: “Staff and leaders were innovative in how they listened to information about people most likely to experience inequality in experience or outcomes. They actively used this information to provide exceptionally tailored care, support and treatment.”

 

The CQC’s full report can be found here: https://www.cqc.org.uk/location/1-116671980